Customer Service

Customer Service Policy

Customer Service Policy shall be governed by the terms and conditions of this website
Kris An Charles is committed to ensuring that customer service excellence is an integral part of the planning, resourcing, and delivery of all services.

When customers access our services they will receive consistently excellent standards of customer service and this policy will ensure that all sections of our diverse community are able to access services. The policy recognizes development in technology and the opportunities for customers to contact Kris An Charles and access services digitally.

We will acknowledge correspondence (e.g. e-mails, phone calls and website enquiries) within (1) one business day.

We will respond to customer service queries within two business days.

All orders will be process promptly and email confirmation sent within one business day of initial order.

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