Kris An Charles is committed to serving you with excellence and to ethical business practices and fair and transparent lending.  

We pledge that:

1. We will treat you with dignity, fairness, and respect, free from discrimination.
2. We will make every possible effort to provide you with responsive and affordable financial products and transformational services.
3. We will show the pricing of our products clearly including all fees and charges.
4. We will not knowingly overburden you with debt or other services.
5. We will make clear the manner in which our products and services work, our commitments, and the contractual obligations and responsibilities.
6. Should a problem arise, our goal is to resolve the matter through prompt and fair reconciliation with you.
7. While debt collection practices must include energetic pursuit of amounts owing to us, we will treat you with dignity if you should default on your loan.
8. We will do what we say we will do.
9. We will continue to resource, equip and support you toward transformational life change through financing.
10. We will listen to you and take your views, wishes and needs seriously.
11. We will make sure that our team members are trained to give you the help and advice that you need.